At Friendly Cabs, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with South African laws, including the Protection of Personal Information Act (POPIA). By using our mobile application to book trips, you consent to the terms of this policy.

1. Information We Collect

• Personal Information: When you create an account or book a trip through our app, we may collect personal information such as your name, ID number, email address, phone number, and payment details.

• Trip Information: We collect data related to your trip bookings, including pick-up and drop-off locations, trip duration, and fare details.

• Location Information: With your explicit consent, we collect your precise location data to provide you with accurate pick-up and drop-off services.

• Device Information: We may collect device information such as device type, operating system, and unique device identifiers for app optimization and security purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To facilitate trip bookings, provide transportation services, process payments, and ensure a seamless user experience.

• Improving Services: To analyze usage patterns, enhance app functionality, and develop new features that meet our customers’ needs.

• Communications: To communicate with you regarding your bookings, account updates, promotional offers, and customer support inquiries.

• Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may disclose your information to trusted third-party service providers who assist us in delivering our services, such as payment processors and mapping services.

• Legal Compliance: We may share your information when required by law, legal process, or government authorities, or to protect the safety and security of our users and the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity subject to confidentiality obligations.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the internet or storage method is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

In accordance with POPIA, you have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You can request the correction of inaccurate or incomplete personal information.

• Objection: You may object to the processing of your personal information in certain circumstances.

• Erasure: You have the right to request the deletion of your personal information under specific conditions.

• Consent Withdrawal: You can withdraw your consent for the processing of your personal information at any time.

6. Children’s Privacy

Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from minors without parental consent. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or app.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

By using our services, you acknowledge that you have read, understood, and consent to the terms of this Privacy Policy.